Refund policy

Return & Refund Policy

At WOODVAYRO, we carefully prepare, inspect, and pack every product before dispatch. Our goal is to ensure that your order arrives safely and in good condition.

7-Day Return Policy

We accept returns within 7 days of delivery.

If you wish to return your order, please contact us within 7 days of receiving your product through our Contact Us page.

To request a return, please provide:

  • Your order number

  • The reason for the return

  • Clear photos of the product, when applicable

  • Clear photos of the packaging, when applicable

To be eligible for a return, the product must be unused, undamaged, and returned in its original condition and packaging.

Change of Mind or Personal Preference

If you wish to return a product because of a change of mind, personal preference, or ordering the wrong product, you may request a return within 7 days of delivery.

For these returns, the customer is responsible for the return shipping costs.

The original shipping charges, if applicable, may not be refundable.

Damaged or Defective Products

If your lamp arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Clear photos of the packaging

  • A brief description of the issue

After reviewing the issue, WOODVAYRO may provide an appropriate solution, which may include a replacement or refund.

For approved claims involving products that arrive damaged, defective, or incorrect, WOODVAYRO will cover the applicable return shipping costs, where required.

Products Not Eligible for Return

A return may not be accepted if the product has been:

  • Used or intentionally damaged

  • Damaged due to misuse or improper handling

  • Damaged due to accidents after delivery

  • Modified, repaired, or altered without authorization

  • Damaged through normal wear and tear

Products must be returned in their original condition and packaging where reasonably possible.

Return Shipping

For returns due to change of mind, personal preference, or ordering the wrong product, the customer is responsible for all applicable return shipping costs.

For products that arrive damaged, defective, or incorrect, WOODVAYRO will cover the applicable return shipping costs after reviewing and approving the claim.

For international orders, return shipping costs may vary depending on the customer's location and shipping provider.

Refunds

Once the returned product is received and inspected, we will review the return and notify you whether your refund has been approved.

If your refund is approved, it will be processed according to the original payment method and the payment arrangements available for your order.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with our 7-day return policy.

How to Request a Return or Refund

To request a return or refund, please contact us through our Contact Us page.

Please include your order number, reason for the return, and any relevant photos or details so that we can review your request as quickly as possible.

WOODVAYRO
Where Natural Wood Meets Warm Light.